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At "My Candy Shack" we give a service of satisfaction to all our customers, but if you have any suggestions or comments then please E-mail us at sales@mycandyshack.co.uk.
Quality of goods
All goods supplied are package and sent out in good condition, we cannot accept responsibility for damaged goods due to weather conditions (heat). If parcels are damaged through mishandling then this must be reported immediately and a photo taken to be able to make a claim against the carrier and replacements sent.
Health and Safety
Some sweets my not be suitable for children under three years of age.
As we are not manufactures of confectionary all our products are sourced from wholesalers and several manufactures and therefor we cannot guarantee that the products are free from traces of nuts (unless specified by the manufactures)
Ingredients
Whilst every effort is made to supply information on ingredients in we cannot be responsible for information that may differ from manufactures. If in any doubt then confirming the information should be sought from the manufacturers direct
Images
all images are for illustration purpose only so colour/size/shape
my vary with different batches produced in manufacturing.
Weights.
All our Loose Sweets Are Measured in 113 Grams Equivalent to 4 ounce (1/4 lb )
All Product Weights are inclusive of all packaging for postal costs.
Purchasing
All purchases are in GBP and include VAT at the current rate of 20%
Payments are through PayPal.(all debit & credit cards accepted)
Orders
Our aim is to fulfill all orders made before midday (Monday-Friday)
but during busy periods this may not all ways be possible. Any orders received after midday will be processed for the following day, Sundays and Bank Holidays will be will be processed the next working day.
All packages upto 2kg will be sent by 2nd class Royal Mail, over this weight a courier service may be used.
We cannot guarantee the delivery day due to circumstances beyond our control but normally 2 - 3 working days.
Postal Charges :-
Small Parcel upto 2.00 kg £3.10
Medium parcel upto 5kg by courier
£6.59
Parcels to BFPO are by Royal Mail up to 2Kg maximum and are charged at normal postal rates. Weight up to 2kg and a value not exceeding £20:- £5.50 or a value of up to £50 :- £6.50
Delivery times cannot be given due to Final delivery done by MOD.
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